Returning your products

Orders are produced from customer-supplied artwork or from templates edited by you, consequently, once the job has started production you may not cancel the order and no refunds can be offered.

In the unlikely event that an item doesn't meet our published specification, a refund may only be given at the sole discretion of Beanprint

If your items are delivered damaged please contact us so we can discuss how we can rectify the problem. Please if possible take pictures of the damage which will help speed up this process.

Our returns address is

Please go to our contact us page for all our forms of contact details here

Undelivered Items

Courier option. If you are not available when your goods are attempted to be delivered, our courier will hold your parcel at your local depot for you to either collect or arrange a date you will be available. If after 2 days the goods still have not been collected then they will be returned to Beanprint If you wish them to be re-sent once they have been returned to us there will be a charge to cover the extra delivery costs. Goods will be destroyed after 3 months and no refund will be offered. Details of how to contact the courier will be supplied with your invoice via email. Please note if you request a different delivery address there could be a surcharge.

Can I return a printed product?

Generally speaking No. When we produce products with custom printing, they are not returnable as they are useless to anyone but the person that ordered them. Returns will also not be accepted on products printed that were approved by the customer but that contain errors. Cost of reprinting products due to customer approval of faulty artwork will fall solely on the customer.
It is very important that customers check their artwork carefully before we go to print.

In the event of a return being authorised the return value shall be 50% less than the original cost, this is to cover the cost of production and shipping the items.

Unwanted Returns

Beanprint reserves the right to not accept the return of the printed product unless there is an agreed fault. Changing your mind on custom printed goods is not a valid reason for returning them.

When will my order ship?

Orders ship after our online approval processes and production have been completed. Production time for custom products differs from product to product but most are produced the same working day and shipped at 4:00 pm. Large order may take a little longer and you will be informed if we cannot ship the same day.

How do I return my product?

Please contact our customer service via our contact us page before returning any products to confirm it can be returned. will not accept the return of a custom made product unless faulty and have prior permission.

Shipping Damage

The arrival of a product damaged during shipping is a ‘non-warranty issue’ and claims must be reported to our customer service department within three business days of receipt. Carriers will not settle damage claims after this period. Customers delaying damage reporting will forfeit their right to replacement. When submitting a shipping damage claim, digital photos may be required to document the damage to the packaging. Carriers reserve the right to inspect damages prior to settling a claim. Upon authorization to return the damaged product, all returns must be made to within 2 weeks of delivery.

Order Cancellation

Order cancellations must be made in writing with receipt of cancellation confirmed over the phone. The cancellation of a production order for which has already produced will result in a minimum cancellation fee of up to 50% of the purchase price.

I received the wrong product.

Please contact us via our contact us page immediately if your receive the wrong product. We will ship to the address you provided us when placing your order. Shipping mistakes due to error on our part will be replaced immediately.

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